dk44 Privacy Policy – How We Protect Your Personal Data

01 What Data We Collect

dk44 collects personal data in several ways — directly from you when you register and use the platform, automatically through your use of the site, and from third parties where necessary for verification and fraud prevention purposes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

02 How We Use Your Data

dk44 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:

• Account management: To create, maintain, and secure your dk44 account, including verifying your identity and age.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) regulations and responsible gaming requirements.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and abuse of the dk44 platform.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of dk44 for all players.
• Responsible gaming: To monitor gaming behaviour and intervene where necessary to protect players who may be at risk of problem gambling.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers.

dk44 does not use your personal data for automated decision-making that produces significant legal effects without human review.

03 Data Sharing and Disclosure

dk44 does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket solely to process your transactions. These providers are bound by their own privacy obligations.
• Identity verification providers: We may share identity documents with licensed KYC verification partners to confirm your age and identity as required by our operating licence.
• Game software providers: Game providers who supply titles on the dk44 platform may receive anonymised session data to ensure fair game operation. They do not receive your personal identity information.
• Legal authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law or valid legal process. We will notify you of such disclosures where legally permitted.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified before your data becomes subject to a different privacy policy.

All third parties who receive your data from dk44 are required to handle it securely and in accordance with applicable data protection standards. We do not permit them to use your data for their own marketing purposes.

04 Cookies and Tracking

dk44 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They manage your login session, keep your account secure, and remember your language and currency preferences. You cannot opt out of essential cookies while using dk44.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. It helps us improve dk44 for everyone.
• Functional cookies: These remember your settings and preferences so you do not have to re-enter them every time you visit. For example, your preferred game lobby view or notification settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dk44 platform. dk44 does not use third-party advertising cookies or tracking pixels for external ad networks.

05 How We Protect Your Data

dk44 takes data security seriously and has implemented multiple layers of protection to keep your personal information safe:

• All data transmitted between your device and dk44 is encrypted using TLS 1.2 or higher.
• Sensitive data including passwords and financial information is stored using industry-standard encryption at rest.
• Access to personal data within dk44 is restricted to authorised personnel on a strict need-to-know basis.
• Our systems are monitored continuously for unauthorised access attempts and suspicious activity.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• All staff with access to personal data receive regular data protection training.

While no system can guarantee absolute security, dk44 applies best-practice measures to minimise the risk of data breaches. In the event of a breach that poses a risk to your rights, we will notify you without undue delay and take immediate remediation steps.

06 Data Retention

dk44 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

• Active account data: Retained for the duration of your account and for a period of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years to comply with anti-money laundering regulations.
• Support communications: Retained for two years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When your data is no longer required, dk44 deletes or anonymises it securely. You may request early deletion of your data by contacting our support team, subject to any legal retention obligations that prevent us from doing so.

07 Your Rights

As a dk44 player, you have the following rights over your personal data. To exercise any of these rights, contact us via the Support page:

• Right of access: You can request a copy of all personal data dk44 holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update basic information directly in your account settings.
• Right to erasure: You can request that dk44 delete your personal data. We will honour this request where we are not legally required to retain the data.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time. You can also opt out of promotional communications from your account settings.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.

08 Children and Minors

dk44 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process and we may request additional documentation to confirm a player's age at any time.

If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on dk44, please contact our support team immediately via the Support page so we can investigate and act promptly.

Parents and guardians who are concerned about underage gambling can also find resources and self-exclusion tools on our Responsible Gaming page.

09 Changes to This Policy

dk44 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification at least 14 days before the changes take effect.

The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically. Your continued use of the dk44 platform after any update constitutes your acceptance of the revised Privacy Policy.

10 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk44 handles your personal data, please get in touch with us. Our team is available 24 hours a day, 7 days a week.

• Support page: dk44.io/support
• Email: [email protected]
• FAQ: dk44.io/faq

For responsible gaming concerns, self-exclusion requests, or questions about how we use your data in the context of player protection, visit our Responsible Gaming page.